Conflict De-Escalation Techniques

Conflict. Maybe you’re the kind of person who loves getting into an argument (or 9 or 12 of them) before lunchtime. Maybe you love the feeling of your blood boiling, of being yelled at and storming off in a fury and all the other fun things that happen when a simple conversation spirals completely out of control.

But if you don’t want to live your life that way, then Conflict De-Escalation Techniques is for you. This concise video-based series will provide you with a solid foundation of techniques and strategies for de-escalating even the most contentious of conversations. You’ll learn how to improve your active listening, speak with empathy, develop a solution mindset, and avoid falling into the most common traps that consistently increase the likelihood of an exchange going off the rails.  Oh, and this series is also hilarious, and laughing is a great de-escalation technique all by itself. 

Learning Objectives:

  • Techniques for recognizing and removing any biases you may have that can influence your perception of a situation
  • Multiple verbal and non-verbal skills that are useful in de-escalating most situations (and a few techniques you should avoid because of their tendency to increase tension and discord)
  • How to develop a solution mindset and focus on solving problems rather than winning an argument
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What Is Included In This Course? 

- 3 videos with knowledge check questions
- Final quiz
- Closed captions (English and Spanish)
- Video transcripts
- Certificate available upon completion

Video Titles:

- Recognizing and Removing Biases
- Active Listening
- Developing a Solution Mindset 

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