Conflict Resolution

The cost of conflict in the workplace is significant, both in terms of time and money. Conflicts are estimated to result in over $359 billion in lost productivity, and an average of 42% of every manager’s time is spent dealing with various conflicts.

Fortunately, unresolved conflict is the single largest reducible cost in many businesses. Our Conflict Resolution training course will give your team the tools to resolve their issues before they become issues, and they’ll have fun doing it. Who knew conflict resolution could actually be fun? 

Learning Objectives:

  • Develop successful strategies for addressing different types of conflicts
  • Understand the role of various verbal and nonverbal elements (posture, tone of voice, silence, physical distance, etc.) as they pertain to conflict resolution
  • Recognize the positive impact that apologizing has in reducing the length and severity of most conflicts
  • Illustrate the value of empathy and perspective-taking as a successful conflict resolution technique
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What Is Included In This Course? 

- 7 videos with knowledge check questions
- Final quiz
- Closed captions (English and Spanish)
- Video transcripts
- Certificate available upon completion

Video Titles:

- Strategies for Approaching (and Surviving) Your Next Conflict
- Louder Isn’t Always Better
- The Role of Silence in Conflict Resolution
- The Role of Personal Space in Conflict Resolution
- Seeing Things From Other People’s Point of View
- The Role of Apologizing in Conflict Resolution
- Three Strategies, One Right Answer

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