In an era where many companies offer similar products and services at similar prices, it’s often hard to stand out. But if you offer the best customer service around, you’ll win more than just customers – you’ll win loyal customers. The kind that keep coming back and tell their friends to do the same. If that sounds good, then our video-based Customer Service training course is exactly what you need!
Learning Objectives:
Create a physical and/or online environment conducive to attracting and engaging high-quality customers
Recognize and develop personal qualities that lead to successful customer interaction
Analyze ineffective customer service techniques in order to learn why they don’t work and how to avoid them
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What Is Included In This Course?
- 10 videos with knowledge check questions - Final quiz - Closed captions (English and Spanish) - Video transcripts - Certificate available upon completion
Video Titles:
- A Tale of Two Businesses
- Pay Attention to Your Environment
- Little Things Matter
- Your Wait Time is Approximately…Forever
- Customer Service 101: The Basics of Bad Customer Service
- A Playful Way to Annoy Your Customers
- Dealing with Irate Customers
- Follow Every Rule
- Using Proper English and Grammar Can Only Hurt Your Career
- Sound Excited Already!
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0% = you have not started the course OR you have not completed all course modules and quiz.
50% = you have completed all of the course modules and final quiz, but have not requested a completion certificate
100% = you have completed all course modules and successfully received your completion certificate. You must request the completion certificate for the course to be marked 100% complete.
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