Difficult Conversations

All of us occasionally face difficult, uncomfortable, or potentially contentious situations with our colleagues. Many times we choose to ignore the situation and hope that it will “take care of itself” – but that rarely proves to be the best approach.

Fortunately, our Difficult Conversations training course will give you and your team the tools to handle these interactions as calmly and effectively as possible. We can’t promise you’ll enjoy having these conversations when they come up – but we can promise you’ll have fun learning how to handle them. 

Learning Objectives:

  • How to create environments conducive to swift and satisfying resolutions to difficult issues
  • How to (and how not to) approach various types of difficult conversations (odor issues, personality conflicts, communicating a low performance review, etc.)
  • What to expect from your conversation partner during difficult conversations, and how to effectively defuse anger or other negative emotional responses
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What Is Included In This Course? 

- 12 videos with knowledge check questions
- Final quiz
- Closed captions (English and Spanish)
- Video transcripts
- Certificate available upon completion

Video Titles:

- Addressing Harassment Concerns
- Announcing Major Changes
- Communicating a Low Performance Review
- Dealing with Different Personalities
- Denying Vacation Requests
- Discussing Inappropriate Attire
- Discussing Mental Health
- Letting Someone Go
- Odor Issues
- Addressing Unprofessional Behavior
- Saying No to Promotions or New Jobs
- Discussing Technology Usage in Meetings

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